Lokar Ordering and Shipping Information
LOKAR, INC. will do our utmost to provide the highest quality products and service. If you cannot locate a specific application in our catalog, or if you have a special request, please give us a call and we will do our best to accommodate you. To help avoid possible shipping errors, please use our part number and description when ordering and indicate all vehicle data necessary to process your order.
PRICES: We reserve the right to change prices and company policies without notice. Depending on the customers method of payment, any additional costs will be charged to your credit card or sent balance due C.O.D.
PAYMENTS: Payments MUST BE MADE IN U.S. FUNDS ONLY. We accept personal checks, Visa, MasterCard and Discover Card. Be sure to state your correct account number and expiration date. C.O.D. orders are always welcome, but must be paid by Cashier's Check, Certified Check or Money Order. An additional charge will be applied to each C.O.D. package sent. A handling/packaging fee will be added to each order.
RETURNED CHECKS: A check that has been returned to us for non-payment will result in a $20.00 service charge. Once a check has been returned, we will no longer honor checks from that individual or firm, and we will require cash, or Certified Check for replacement of funds.
SALES TAX: Tennessee State (only) residents add 9.25% sales tax.
SHIPPING: Shipments are shipped via UPS whenever possible (orders outside the contiguous 48 states, Alaska and Hawaii must be prepaid or placed on Visa, MasterCard or Discover Card. No C.O.D.) Orders received without shipping charges will be postponed for packaging and shipping charges. Shipping charges are based on weight and destination of package. A handling/packaging fee will be added to all orders shipped.
All AIR SHIPMENTS are shipped according to weight and are charged according to UPS schedules. All phone orders for AIR SHIPMENTS charged to a credit card, will require A FAXED SIGNATURE of the cardholder, along with the card number, expiration date, billing address and telephone number, issuing bank and bank phone number before AIR SHIPMENTS will be processed.
SPECIAL ORDERS: Special order requests (items that are not a stock item) may take 4 to 6 weeks for delivery. Call for specific information concerning special orders.
DAMAGE CLAIMS: Merchandise shipped via UPS or FedEx must be kept in the original shipping carton for UPS or FedEx inspection. There is a UPS or FedEx depot near you. If your shipment is damaged, call UPS or FedEx for inspection and they will assist you in filing a claim. After a claim has been filed, notify us and we will reship your order.
RETURNS: All items returned must be accompanied by a copy of the original purchase invoice, along with instructions on how you would like the return handled and why you are returning the parts. Shipping charges are not refundable. Refunds will be made within 30 days of our receipt of a return. Please provide your name, shipping address, and telephone number. Articles must not be damaged, used, disfigured or modified in any way. Returns must be shipped pre-paid and C.O.D. returns will not be accepted. On merchandise returned after a 15-day period, we reserve the right to deduct a 15% restocking charge from the refund. No refunds after 30 days. No refunds on special orders. For purchases made from a Lokar distributor, return those items directly to the distributor for handling.
BACK ORDERED ITEMS: A back ordered item is one that we normally stock, but is temporarily out of stock when we received your order. Should this occur on your order, back ordered items will be listed in the back order column. All back ordered items are shipped as soon as available and are charged at the time of shipping.
WARRANTY: Lokar, Inc. warranties all products manufactured exclusively by us and will replace or repair any products proved to be defective. We provide a lifetime warranty on all of our products.
Plus Shipping & Handling • All Prices Subject to Change Without Notice Tennessee Residents Add Current Sales Tax • Dealer Inquiries Invited